How to fix “Invalid Payment Details” error when paying for your PSA Serbilis using your BDO mobile app

 Have you encountered the following error when paying for your PSA Serbilis using your BDO mobile?

"Invalid Payment Details" is displayed after proceeding with the payment for PSA Serbilis using BDO mobile app

I did. And it was annoying. Luckily I watched a Youtube video and there I discovered my mistake. 

So, here’s to help those who might encounter the same issue. Here’s how you can fix the problem.

On the Bills Payment Screen:

BDO Mobile App Bills Payment Screen

1. Make sure that all required fields are filled in. Note: You can leave “Remarks” blank.

2. Double check the “Pay this Company/Biller” field. It should be “PSA SERBILIS (UNISYS)".

3. Double check the “Pay From” field. Make sure that the account has enough balance to proceed with the transaction.

4. Double check the “Amount” field. PHP 330.00 is for Birth, Marriage, and Death Certificates (per copy) while PHP 430.00 is for CENOMAR (per copy).

5. Fill in Subscriber Name. It can be “PSA Birth Certificate” for formality.

6. Double check the “Subscriber Number.” Make sure that if you’re only requesting for one type of certificate use the “Request Reference Number.” If you’ve requested more use the "Batch Request Number."

This is the PSA Serbilis Acknowledgement email you've received after requesting for a PSA Certificate online.

7. Important: Don’t forget to remove the hyphens in between the reference number or any symbol to avoid getting the “Invalid Payment Details” error.

8. Proceed with the transaction.

Shows that the transaction was successful.

Hopefully, the transaction went smoothly and the annoying error did not appear.